Working at Rowan Cottage

People consistently told us they felt safe living in the home. Staff had completed required training and understood their responsibilities to safeguard people from discrimination, harm and abuse. People received their prescribed medicines safely.

The manager had cultivated an open and inclusive culture, where people and staff felt valued. Staff consistently praised the manager for supporting them compassionately and sensitively when they were experiencing personal difficulties.

Excellent consistency and continuity of care provided by a stable staff team has had a major impact on people's quality of life. Staff told us their workload was manageable and well organised to enable them to spend quality time with people.

Staff also underwent further training specific to the complex needs of the people they supported, including autism, learning disability, diabetes, epilepsy and positive behaviour support management. The manager operated a system of training, supervision, appraisal and competency assessments.

Arrangements for social activities, education and work, were innovative, varied, highly individualised and followed best practice guidance so people can live as full a life as possible. Staff were exceptional at developing bonds between people living in the home and supporting them to be mutually supportive.