Working at Roundham Court

Staff had completed safeguarding adults training. They knew how to report concerns. Risk assessments had been completed for each person which... were up to date. Accidents and incidents were reviewed monthly.

Staff told us they were well supported in their role. They said the management team were always there to give help and support if needed. Staff told us they felt listened to and enjoyed working at the service.

There were enough staff on duty to meet people's needs... 'There's plenty of staff' and 'They come within minutes.' There was a stable staff team. Staff had enough time to meet people's needs and spend time with them in conversation.

All staff told us the training was good. Specific training to meet people's individual needs was provided. Staff had opportunities for regular supervision and appraisal.

People and staff told us the service was well managed. When speaking about the registered manager, people said '(Registered Manager's name) is one of the best' and 'She's always there for you, very understanding.' Staff told us they felt listened to.