Last updated: 10 February 2026
"People feel listened to by approachable managers and are well safeguarded, but agency staff use and basic training hold it back."
People were safeguarded from the risk of abuse. The registered manager ensured any incidents were reported to the appropriate body for investigation. Where incidents had occurred, the provider had drawn learning from this and shared it with staff.
People, relatives and staff told us they felt listened to and involved in the service. The registered manager and Deputy Manager are approachable and will listen.
There were enough safely recruited staff to support people. Where agency staff were in use the provider ensured they had profiles in place for all staff who came to the home.
Staff had received training and could describe how they would report any concerns.
People, relatives and staff told us they felt listened to and involved in the service.
People told us they were supported to maintain their individual interests. This included hobbies in the house, going out and this was discussed monthly and planned each week and daily.
Staffing is adequate but they use some agency workers to cover shifts.
Where agency staff were in use the provider ensured they had profiles in place for all staff who came to the home.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff had received training and could describe how they would report any concerns.
Basic activities like gardening and outings, no dedicated coordinator or specialist programmes.
[Person's name] loves gardening so are staff looking to get green house, sits in wheelchair to look after plants in raised planter beds.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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