Working at Rough Lee Home

Staffing levels are enough to do the job safely and they add more when asked, but no details on low staff turnover or minimal agency use.

Staff said the management team responded positively when they felt there needed to be more staff. Staff we spoke with said they felt they had enough time to support people safely.

Training covers the basics plus some extra for long-term conditions and regular check-ins, but no funded qualifications or career development paths.

The provider ensured staff had received training pertinent to their roles. There had been additional training in relation to long term conditions people needed support to manage. The provider had a supervision policy which they had followed. Staff received regular supervision.

Some activities like crafts, shopping trips and festivals with volunteers, but no specialist programmes or coordinator to make the role more varied.

A range of activities were available both inside the home and in the community. Volunteers worked in the home providing a variety of activities including crafts. Regular events were held in the home to celebrate events and festivals.