Last updated: 10 February 2026
"Staff feel valued and supported in a strong team culture with excellent safety, but occasional agency staff and basic activities hold it back."
The service had experienced a COVID-19 outbreak... provider was working closely with local health... reviewed and updated policies... All staff had received training in the use of PPE... Audits and spot checks... good supplies of all the required PPE.
Per 2018 comprehensive inspection: Staff said they felt well supported... 'open door' management approach... 'Everyone is working as a team... It's a great place to work, you really feel like you count'.
Per 2018 comprehensive inspection: Staffing levels were assessed daily... Feedback from people and staff indicated they felt the service had enough staff... agency staff were used when required.
Per 2018 comprehensive inspection: Staff had received essential training and there were opportunities for additional training specific to the needs of the service, including the care of people with dementia and palliative care. Staff had received both supervision meetings with their manager, and formal personal development plans.
Per 2018 comprehensive inspection: People, relatives and staff spoke highly of the registered manager... Staff said they felt well supported within their roles and described an 'open door' management approach.
Per 2018 comprehensive inspection: two activities co-ordinators... activities, which included one to one time... bingo, exercise, quizzes, massage and manicures and themed events... Pet Pal sessions.
Staffing is adequate but they use agency workers sometimes to cover shifts.
Per 2018 comprehensive inspection: agency staff were used when required. Feedback from people and staff indicated they felt the service had enough staff
Activities are regular with coordinators but basic like bingo, quizzes and pet visits, no specialist therapeutic programmes.
Per 2018 comprehensive inspection: activities, which included... bingo, exercise, quizzes, massage and manicures... Pet Pal sessions
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp