Working at Rotherwood Care Home

Staff knew how to raise safeguarding concerns and were aware of the processes to follow to keep people safe. There was a system in place to monitor accidents and incidents and identify any lessons learnt.

Staff told us they felt listened to and supported by the management team. One staff member said, 'The management team are good. The manager is always there if you need advice or support.'

There were enough staff to meet people's needs and to make sure people were safe. Staff were deployed effectively and flexibly, to enable people to have access the community.

People, their relatives and staff were confident about approaching the registered manager if they needed to. Their views and feedback were valued, respected, and used to support service development.