Last updated: 10 February 2026
"Good training, enough staff and engaging activities, but low morale, team tension and safeguarding concerns hold it back."
Following our visit, we raised safeguarding concerns relating to financial safeguards. The provider did not have a robust process in place to monitor or review incidents.
Staff described a poor culture within the service and low morale among the team. One staff said, “Morale can be a bit low and sometimes you can sense tension in the team.”
The provider made sure there were enough qualified, skilled and experienced staff... Staff were deployed effectively to ensure people received safe care. One person told us there were not enough staff.
Managers ensured staff received appropriate training and supervision to deliver safe and effective care. Staff had completed sufficient training and were knowledgeable about people’s needs.
Staff described a poor culture within the service and low morale among the team. Managers were aware of these issues and were committed to working with staff to address them.
People were supported to go out on trips and excursions. Activities within the service were also provided by staff, for example card making. Activity timetables were flexible depending on people’s daily choices.
Staff say morale is low and there is tension in the team.
Staff described a poor culture within the service and low morale among the team. One staff said, “Morale can be a bit low and sometimes you can sense tension in the team.”
New safeguarding concerns were raised about financial safety after the inspection.
Following our visit, we raised safeguarding concerns relating to financial safeguards.
Incident reporting and learning from mistakes is not strong enough.
The provider did not demonstrate a proactive and positive culture of learning... The provider did not have a robust process in place to monitor or review incidents.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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