Working at Rother Valley View

Medicines were administered safely and learning from audits applied. We advised some improvements around the administration of creams and handwritten records which were actioned immediately. Risk overall was well managed. We identified a few areas for improvement which were addressed immediately.

Staff told us they felt well supported and were receiving regular supervision. Staff told us the provider and manager were fair, had an ‘open door’ policy and they created a positive working culture to drive continual learning and improvement.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Staff had enough time to provide people with the care and support they needed.

Staff had undertaken training to support the needs of people who lived at the service. This included training in autism awareness which was in line with the Oliver McGowan Code of Practice. Staff were positive about the training they received.

The provider and manager were visible and accessible for staff to seek advice and guidance. Staff told us the provider and manager were fair, had an ‘open door’ policy and they created a positive working culture to drive continual learning and improvement.