Working at Rosslyn Residential Care

People were protected from potential harm or abuse by staff who had received training... Risk assessments were in place... Accidents and incidents were monitored to help prevent a reoccurrence.

Staff told us they felt motivated and valued by the management team. One staff member told us, 'They are one of us, we work very well as a team member and I am very happy working here.'

The service has staff who have been trained as 'Champions' in dementia care, food and nutrition, activities, infection control and falls prevention. These staff members are provided with additional training in key areas which they then pass on to the staff team.

The registered manager and the management team embraced an open, transparent and inclusive culture and led by example. Staff we spoke with all confirmed that the manager was open and their door was always open.