Working at Rossetti House

Routine medicines were well managed but the improvement was needed in the administration of medicines prescribed on an as required basis (PRN). PRN protocols to guide staff about when to administer these medicines were in place but these were not personalised and lacked detailed information for staff.

Staff told us the culture and morale at the service was positive. One staff member said, 'This is like my second home here. All the staff are amazing and it's a great place to work.'

The provider had a system to record the training staff had completed and to identify when training needed to be repeated. The provider's essential training included areas such as medicines training, fire safety, diabetes, pressure care and safeguarding. Staff also had access to other training focused on the specific needs of people using the service.

Staff spoke consistently highly of the management team. Comments included, '[Registered manager] feeds back to me, and has encouraged me. I've blossomed since I came to work on [name of unit]' and '[Registered manager's name] door is always open, and he listens.'