Working at Rossetti House
Welshmill Lane, Frome, BA11 2AA
Operated by Care UK Care Services Limited
70 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff praised the management team and positive culture highly, but hit-and-miss staffing with agency reliance and as-needed medicines issues hold it back."
Safety & Risk
6/10
✓
Routine medicines were well managed but improvement was needed in the administration of medicines prescribed on an as required basis (PRN).
Staff Culture
8/10
✓
Staff told us the culture and morale at the service was positive. One staff member said, 'This is like my second home here. All the staff are amazing and it's a great place to work.'
Staffing Levels
5/10
!
Staff gave mixed feedback in relation to staffing levels. Comments included, 'The staffing can be hit and miss... We are reliant on the agency for care staff.'
Training & Dev
6/10
✓
People were supported by staff who had received training and an effective induction... essential training included areas such as medicines training, fire safety... Staff also had access to other training focused on the specific needs.
Management
8/10
✓
Staff spoke consistently highly of the management team. Comments included, '[Registered manager] feeds back to me, and has encouraged me. I've blossomed...' and '[Registered manager] and [Deputy manager] come around and check on us.'
Programmes
6/10
✓
The service had a variety of activities such as Knit and Natter, a gardening and a library group. People were also supported to go on day trips and out into the community.
Points to consider
Staffing levels are hit and miss with reliance on agency staff, so the team can feel stretched at times.
Staff gave mixed feedback in relation to staffing levels. Comments included, 'The staffing can be hit and miss. Being in a small town means it can be difficult to recruit. We are reliant on the agency for care staff.'
Some issues with as-needed meds where protocols lack detail on non-medication steps first.
PRN protocols to guide staff about when to administer these medicines were in place but these were not personalised and lacked detailed information for staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews