Working at Rossall

The provider excelled in protecting people from harm... innovative system, which included sensor lighting... new unique system to manage the risk of seizures... no serious injuries or requirement for people to be hospitalised over the last 12 months.

A staff member added, 'I really like it here. I feel well supported and the opportunity for promotion contributes to a very positive culture within the home.' We call her mum because she is like that all the time.

The provider continued to have exceptionally high staffing levels and skill mixes... Throughout each day 50 to 55 staff assisted 46 people, dependent on the number of external social activities and appointments.

The provider had an extensive training programme that led to extremely effective and skilled staff... individualised training programmes... funded basic English and Maths courses... paying for an employee's extensive qualification as a physiotherapist.

Rossall had very strong leadership with an excellent caring approach to its workforce. A relative said, '[The registered manager] is very hands on. You can see her any time.'

The registered manager provided an outstanding range of activities... Co-ordinators delivered a programme of group activities from 8am to 8pm every day... built two cinemas, offering twice daily showings, and a large sensory room.