Working at Ross Court Care Home

However, we found that people's Medicines Administration Records [MARs] did not always reflect a reason why PRN has been administered. This issue was already identified by the provider's medicines audit and the provider was addressing this issue at the time of our inspection.

There was a positive person-centred culture at the service which ensured good outcomes for people. Staff told us the registered manager and provider were approachable and always available for advice and support.

There were enough staff available to support people's needs. During the inspection we found staff were visible throughout the communal areas of the service, ready to offer support when required. We observed staff responding promptly to people's requests.

Staff told us the management team were approachable and supportive. A member of staff said, "She [the registered manager] took the home into a new level. She is making sure all procedures and protocols are being followed through, this has resulted in improved communication across the team".

The provider employed an activities coordinator who arranged various activities for people to enjoy. We saw these included quizzes, arts and crafts, yoga, bingo and sessions dedicated to introducing new staff members.