Last updated: 10 February 2026
"Staff feel well supported with good training, activities and management, but unclear medicines records could lead to errors."
People received their medicines safely and as prescribed. However, records relating to medicines were not always clear and this could lead to errors.
The staff felt well supported and were happy working at the service. They had opportunities for training and promotion. There were good systems for communication between the staff.
There were enough suitable staff employed to keep people safe and meet their needs... Staff absences and vacancies were usually covered by existing staff working overtime, so people were cared for by those they were familiar with.
Staff completed an induction when they started working at the service. They shadowed experienced workers and undertook a range of training. Training updates took place for all staff regularly and the staff explained these were useful.
The service was appropriately managed... The registered manager was appropriately qualified and experienced. They were supported by senior staff who had a good understanding about the service and regulatory requirements.
There was a range of planned daily activities and special events. People were also supported to pursue their own interests... People had been involved in helping to maintain the garden and grow fruit and vegetable.
Medication records are not always clear, which could lead to mistakes.
records relating to medicines were not always clear and this could lead to errors.
Staffing is adequate but relies on overtime from existing staff to cover absences and vacancies.
Staff absences and vacancies were usually covered by existing staff working overtime
Only standard training and regular updates, no specialist courses or funded qualifications.
They shadowed experienced workers and undertook a range of training. Training updates took place for all staff regularly and the staff explained these were useful.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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