Working at Rosglen

Staff understood safeguarding; incidents mostly well-managed with learning shared; medicines managed safely, though one incident did not lead to care plan review.

Discussions with staff showed they embodied the provider's values for good quality care and were an enthusiastic and dedicated team, though we received mixed comments from staff about emotional support after untoward incidents.

There were enough staff employed to ensure people's needs were met. Support was provided by the same core group of staff, which promoted good continuity of care, though lack of diversity sometimes did not lead to positive outcomes.

The person who used the service was very complimentary about the management team and said they were approachable. Comments included, 'the team leader is amazing. They are a friend' and 'Give [registered manager] a medal'.

A range of meaningful activities were on offer according to individual interests; service had own transport, hosted community events like summer barbeque, supported hobbies and positive risk-taking.