Last updated: 9 February 2026
"Passionate leadership, stable long-serving staff and high morale, although activities programmes lack specialist innovation."
Safeguarding procedures were well understood by staff who were suitably trained; medicines managed safely; staff confirmed the culture was an open one in which mistakes were seen as an opportunity for learning. Per 2019 comprehensive inspection (effective IPC confirmed in 2021 targeted inspection).
Staff morale was high and built on a culture of hard work, mutual respect... The majority of staff had worked at the service for several years and shared the values of the leadership team. Per 2019 comprehensive inspection.
Staffing levels were safe... the service did not use agency staff. The majority of staff had worked at the service for several years. Per 2019 comprehensive inspection.
Staff received training relevant to their roles and people's needs. The care manager sourced and delivered additional training... supervisions, appraisals and meetings happened regularly. Per 2019 comprehensive inspection.
The care manager and owner took a hands-on, passionate approach to caring for people and leading their staff... very approachable and you can talk about anything. Per 2019 comprehensive inspection.
There was an activities coordinator, passionate about their role, who planned and delivered varied group and individual activities. Group sessions included crafts, baking and music. Individual activities included pamper sessions and reminiscence. Per 2019 comprehensive inspection.
The activities coordinator runs regular basic sessions like crafts, baking, music, pamper and reminiscing, but nothing more specialist or innovative to make days less routine.
Group sessions included crafts, baking and music. Individual activities included pamper sessions and reminiscence.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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