Last updated: 9 February 2026
"Supportive management and safe medicines handling stand out, although adequate staffing lacks strong retention and training is only standard."
Medicines were stored and managed safely by staff. There were policies and procedures in place for the safe administration of medicines, which staff followed. No gaps or omissions in the MAR charts.
A member of staff said, 'The manager had supported me a lot in the past and they continue to do so.' Staff commented, 'The service is well run by the manager.'
One person said, 'There seem to be enough staff.' Another said, 'There are enough staff. Always someone if you need them.'
Staff continued to receive the training and updates they required to successfully carry out their role. Staff had supervision meetings and an annual appraisal of their work performance.
Staff members found the registered manager supportive and approachable. Staff commented, 'Her door is always open. The manager is always available to talk to.'
An activity coordinator planned and facilitated a number of group and individual social activities. There were activities such as fan making, quiz, singalong, word search, colouring, memory photos, singer and crafts.
Staffing levels are enough to meet needs but no info on low staff turnover or minimal agency use.
One person said, 'There seem to be enough staff.' Staff rotas showed... sufficient number of staff to support people.
Only standard training and yearly check-ins, no specialist courses or funded qualifications.
Staff continued to receive the training and updates they required... Staff had supervision meetings and an annual appraisal.
Varied activities run by a coordinator but basic ones like quizzes and crafts, no specialist programmes.
An activity coordinator planned... activities such as fan making, quiz, singalong, word search, colouring, memory photos, singer (external entertainer) and crafts amongst others.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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