Last updated: 9 February 2026
"Approachable management and a stable staff team who feel supported, but medicine record issues and ill-fitting PPE need attention."
Some handwritten medicine records had not always been completed appropriately by staff (2018); Not all PPE was available in different sizes which meant some PPE fitted staff poorly (2020 IPC inspection).
Staff told us they felt supported and happy in their work. Staff spoke positively about the provider and registered manager and felt supported. Per 2018 comprehensive inspection.
People were supported by a long-standing staff team who knew them well... The service had enough staff on duty to meet people's needs... 'There always seems to be enough staff.' Per 2018 comprehensive inspection.
Staff spoke positively... about the training they received to keep up-dated... '[Name of registered manager] is right on top of training.'... regular supervisions and staff meetings. Per 2018 comprehensive inspection.
The registered manager was visible and involved in people's support, and had a good relationship with people and staff... Staff were very complimentary... 'They are approachable, and always there for us.' Per 2018 comprehensive inspection.
People told us they were satisfied with the regular activities available... 'In the summer we had a picnic in the garden'... 'the last quiz'... trips to 'aerodrome... museums'. Per 2018 comprehensive inspection.
Only standard training to keep skills up to date with supervisions, no specialist courses or funded qualifications for career growth.
They spoke positively to us about the training they received to keep up-dated... regular supervisions and staff meetings. Per 2018 comprehensive inspection.
Regular activities are basic like quizzes, picnics and outings with no dedicated coordinator to make the role more varied.
'There are a few things going on'... 'quiz'... 'picnic in the garden'. Per 2018 comprehensive inspection.
Minor issues with medication records not always filled in right and some protective gear not fitting staff well.
Some handwritten medicine records had not always been completed appropriately by staff (2018); Not all PPE was available in different sizes which meant some PPE fitted staff poorly (2020 IPC).
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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