Last updated: 9 February 2026
"Supportive managers, positive team culture and safe care practices, but basic training only and staff too busy for chats with residents."
People had personalised risk assessments... clear care plans... managed people's medicines safely... meeting the requirements of the Mental Capacity Act 2005.
Staff gave positive feedback about the service, the management team as well as their colleagues. People and relatives were complimentary about the service overall.
Staff told us 'There are enough staff. There were issues in the past, but not lately.' People said 'The staff don't rush... but I do feel that they don't have the time to just chat to me'.
Care staff received annual training in safeguarding adults from abuse. Staff had completed infection control training.
Staff comments: 'The management are very good. There were problems in the past, but things are very good now' and 'The managers are really supportive. [The registered manager] has helped me so much.'
Only basic training like spotting abuse and infection control mentioned, no specialist courses or career development.
Care staff told us and records confirmed they received annual training in safeguarding adults from abuse. Staff had completed infection control training.
Enough staff now after past shortages, but residents say staff are too busy for chats.
'There are enough staff. There were issues in the past, but not lately.' ... 'The staff don't rush when they are helping me, but I do feel that they don't have the time to just chat to me'.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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