Last updated: 9 February 2026
"Low staff turnover and supportive culture, but poor medicines safety and repetitive activities hold it back."
medicines were not always managed safely... Some medicines found in the service were out of date. Prior to the inspection, 1 of these had still been in use.
Staff told us they felt comfortable sharing ideas and concerns with management and that they were listened to.
Staff turnover was low, which meant people received care from staff who knew them well.
Staff received regular updates to their training. They told us they also attended team meetings and one to one supervision.
The service's governance arrangements had not identified all the areas for improvement highlighted during the inspection.
Records showed people often spent their time watching TV, listening to music, going for walks in the grounds or being in the garden. They also showed people tended to spend their time in the same way most days with little variety.
Medication errors like out of date drugs and poor stock records make safety risky for everyone.
Some medicines found in the service were out of date. Prior to the inspection, 1 of these had still been in use.
No real activities programme means days are mostly routine like TV, music, and walks in the grounds with little variety.
Records showed people often spent their time watching TV, listening to music, going for walks in the grounds or being in the garden. They also showed people tended to spend their time in the same way most days with little variety.
Managers missed big problems like medication errors because oversight and checks were weak.
The service's governance arrangements had not identified all the areas for improvement highlighted during the inspection.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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