Last updated: 9 February 2026
"Exceptional leadership, proactive safety culture and supportive staff, but no clear picture on staff retention."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and incidents were investigated and reported appropriately. Lessons were learnt to continually identify and embed good practice.
Staff consistently told us they were supported and felt their views were important and acted upon. A member of staff said, “We look after everyone like they are our family.”
There were enough staff to ensure people’s safety and meet their needs. Sufficient numbers of staff were deployed, and new staff were recruited safely.
Staff received appropriate training in relation to people’s specific needs. This included dementia, behaviours that challenge others and infection control. A member of staff said, “I have a lot of training. Moving and handling, fire training, first aid, there’s loads.”
Staff and relatives told us the service had good leadership who were open to improvement. A relative said, “I think the management of the home is exceptional. [Registered manager] and her team have my utmost trust, respect and thanks.”
Not covered in this targeted inspection report; no mention of activities, engagement programmes or creative approaches.
Enough staff to keep people safe and meet needs, but no word on staff staying long-term or using agency workers.
There were enough staff to ensure people’s safety and meet their needs. Sufficient numbers of staff were deployed.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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