Working at Rosewood Care Home

Staff consistently told us they were supported and felt their views were important and acted upon. A member of staff said, “We look after everyone like they are our family.”

There were enough staff to ensure people’s safety and meet their needs. Sufficient numbers of staff were deployed, and new staff were recruited safely.

Staff received appropriate training in relation to people’s specific needs. This included dementia, behaviours that challenge others and infection control. A member of staff said, “I have a lot of training. Moving and handling, fire training, first aid, there’s loads.”

Staff and relatives told us the service had good leadership who were open to improvement. A relative said, “I think the management of the home is exceptional. [Registered manager] and her team have my utmost trust, respect and thanks.”