Working at Roseville House
New Street, Shrewsbury, SY4 5AB
Operated by Achieve Together Limited
6 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff receive good training, feel supported in a positive culture with engaging activities, but weak management oversight missed medicine errors and notifications."
Safety & Risk
5/10
!
We identified 1 significant medicine error which had not been addressed by the provider. Although no harm was caused by the error... the provider was asked to carry out an investigation.
Staff Culture
6/10
✓
Staff engaged well with the manager and found them approachable. People, staff and relatives felt listened to and told us they would be confident raising a concern if necessary.
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff... One staff member told us, 'We usually have enough staff. There were times when we had to work slightly short, but things are much better.'
Training & Dev
6/10
✓
Staff received training relevant to their role... We reviewed the training records and were reassured to see staff were up to date on their on line training... 'The training is good, and we get enough of it.'
Management
4/10
!
The governance systems needed some improvement to ensure there was better oversight of people's medicine and that notifications required by CQC were submitted within the specified time frames.
Programmes
6/10
✓
The provider kept a photo diary of things people had achieved... diverse range of activities engaged in from learning new independent living skills, enjoying celebrations and trying out new experiences... personal timetable.
Points to consider
Management oversight is not strong enough because they missed sending notifications about mental capacity paperwork and audits failed to spot a medication error.
Notifications to confirm DoLs authorisations had not been submitted for the past 12 months... the audit for medicine administration had not been effective at identifying a significant medicine error.
There was a significant medication error in the records that was not spotted or fixed until inspectors found it.
We identified 1 significant medicine error which had not been addressed by the provider.
Staffing has been a bit tight at times this year with some short shifts covered by staff staying late.
There were times when we had to work slightly short... We observed 1 shift where there was a drop in numbers but observed staff staying on shift an extra hour.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews