Last updated: 9 February 2026
"Staff feel empowered in a positive family-like culture with strong management support and safety practices, although staffing has been stretched during busy spells."
2022 targeted inspection: We were assured that the provider was preventing [...] infection [...] using PPE effectively and safely [...] responding effectively to risks and signs of infection [...] promoting safety through [...] hygiene practices [...] infection outbreaks [...] effectively prevented or managed [...] infection prevention and control policy was up to date.
Per 2018 comprehensive inspection: Comments from staff showed there was a positive culture [...] 'Totally happy' [...] 'I love it.' [...] 'I feel a sense of family here.' [...] 'morale was good' [...] 'I am lucky to work here. It makes you feel empowered'.
Per 2018 comprehensive inspection: There were enough staff to meet people's needs [...] staff responded promptly to people's needs and requests, and had time to chat to people. Staff, people and relatives confirmed they felt there were enough staff.
Per 2018 comprehensive inspection: Staff received a range of training, including moving and handling, dementia awareness, record keeping and equality and diversity [...] new 'performance management and development clock' which [...] included supervision meetings, observation based supervisions and appraisals.
Per 2018 comprehensive inspection: Staff spoke positively about the registered manager and deputy manager and told us they were well supported. '[Registered manager] is strong [...] gives us opportunity to express our view' and '[Management] are absolutely excellent. Firm but fair'.
Per 2018 comprehensive inspection: Provider employed an activities coordinator [...] extensive range of activities [...] people taking part in a quiz [...] supported to go out for a walk [...] visiting animal show [...] visits to the home by children from the local primary school.
Staffing is adequate to meet needs but busy spells and COVID pressures have stretched the team at times.
Per 2018 comprehensive inspection: morale [...] improved further [...] due to having got past a particularly busy spell in February and March. 2022 inspection: measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training covers standard topics like dementia awareness and includes supervisions but no funded qualifications or career paths.
Per 2018 comprehensive inspection: Staff received a range of training, including moving and handling, dementia awareness, record keeping and equality and diversity.
Activities are regular with a coordinator leading quizzes, outings and animal visits but no specialist or innovative programmes.
Per 2018 comprehensive inspection: employed an activities coordinator [...] quiz [...] walk to a local duck pond [...] visiting animal show [...] photos of recent visits [...] by children from the local primary school.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp