Working at Rosenmanor Limited
18 Bensham Manor Road, Croydon, CR7 7AA
Operated by Rosenmanor Limited
12 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff feel supported with good teamwork, enough staff and solid training, but managers' quality checks miss safety risks so hazards linger."
Safety & Risk
4/10
!
We found risks to people from tripping hazards, rusting garden furniture and uncovered radiators which the provider's safety audits did not identify.
Staff Culture
6/10
✓
Staff told us they felt supported by the registered manager and locality manager. One member of staff said, 'The managers are good. They are supportive.' Another member of staff told us, 'There is good team working here.'
Staffing Levels
6/10
✓
The registered manager ensured there were enough staff available to provide care and support to people throughout the day and overnight.
Training & Dev
6/10
✓
Staff received training in a range of areas. These included mental health, health and safety and safeguarding. The new locality manager reviewed the training undertaken by staff and arranged refresher training when required.
Management
4/10
!
The provider's quality assurance processes did not always lead to shortfalls being identified and addressed. This meant risks to people's safety were not always resolved in a timely manner.
Programmes
5/10
!
People were supported to engage in a range of activities. One person told us, 'I like doing arts and crafts, like knitting and painting.' Another person said, 'I play the Piano at home and I like to go shopping and to the café. I go with staff... I play games like snakes and ladders with the staff too'
Points to consider
Managers' quality checks miss problems, so safety issues aren't fixed quickly enough.
The provider's quality assurance processes did not always lead to shortfalls being identified and addressed. This meant risks to people's safety were not always resolved in a timely manner.
Safety audits aren't spotting all risks, leaving some hazards for inspectors to find.
We found risks to people from tripping hazards, rusting garden furniture and uncovered radiators which the provider's safety audits did not identify.
Only basic activities like arts, crafts, games and outings, nothing structured or specialist to make the job more varied.
People were supported to engage in a range of activities. One person told us, 'I like doing arts and crafts, like knitting and painting.' Another person said, 'I play the Piano at home and I like to go shopping and to the café... I play games like snakes and ladders with the staff too'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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