Working at Rosemary Lodge

Staff knew how to recognise abuse and understood the actions they should take to report concerns. There were risk assessments and management plans in place to support people safely. Medicines were stored, recorded and administered correctly.

Staff said they enjoyed working in the home and portrayed a positive approach to caring for people. One member of staff told us, 'It's a good management team, in tune with people and their needs. It's a good caring team approach.'

Staff agreed and told us there were adequate staff and no temporary or agency staff were required. One member of staff told us, 'We've always enough staff, always have what we need.'

Staff received training to support them to provide care effectively. One member of staff told us, 'We have training. Some like moving and handling is done by staff trainers. Most of the staff working here have done level three [external recognised courses in health and social care].'

There was an activities planner and photographs displayed which showed a variety of entertainment that people could be involved in if they wished. One person's sight was failing and activity staff had adapted some playing cards.