Working at Rosemary Cottage
Highlands Farm, Ashford, TN26 3RJ
Operated by Canterbury Oast Trust
6 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel valued with enough staff and good safety training, but messy care records from poor audits and limited activities hold it back."
Safety & Risk
4/10
!
People's care records were bulky and contained a large amount of out of date information. This meant it was not always easy for staff to access the most recent information about people's care and support needs.
Staff Culture
6/10
✓
Staff told us they felt valued and were supported well by the management team. There was a positive culture within the staff team and people were at the heart of the service.
Staffing Levels
6/10
✓
The service had enough staff, including one to one support for people to take part in activities and visits when they wanted to. When staff levels had been low, the service used regular agency staff to ensure there was consistency for people.
Training & Dev
6/10
✓
Staff had good knowledge about keeping people safe and how to report any concerns. Staff completed training about how to recognise and report abuse.
Management
4/10
!
Care plans had not been regularly reviewed and audited and care folders contained several versions of documents. This made it difficult to find the relevant information quickly.
Programmes
3/10
✕
One staff had purchased some fabric to cover an item that was very important to a person. The person's relative told us, 'Staff told [our loved one], "We will make a cushion together". The staff member brought in their sewing machine'.
Points to consider
Manager is in place but does not audit care plans regularly, so records get messy and out of date.
Care plan audits had not been completed regularly.
Out of date records make it hard for new or agency staff to quickly find the latest care info.
People's care records were bulky and contained a large amount of out of date information. There was a risk new staff may not access the most up to date information.
No structured activities programme or coordinator, so the role is mostly routine personal care with occasional one-off crafts.
The service had enough staff, including one to one support for people to take part in activities and visits when they wanted to.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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