Working at Rosemanor 2 Residential Care Home

The manager runs other homes too, so is not on site all the time and some oversight slipped.

The registered manager also managed other services but was supported at this location by a senior staff member who coordinated the day-to day delivery of care and support. Although the registered manager was not on site all of the time they assured us they were available to support staff should they need it.

Some risk assessments did not match care plans and key safety checks were missed.

One person's risk assessment did not directly align with their care plan that clearly had identified the risk concerning their mobility and what staff needed to do to keep them safe. The quality assurance systems in place were not always robust because they did not include a number of checks including the presence and robustness of window restrictors and ensuring Legionella checks were completed regularly by a competent person.

Only standard training with supervisions and meetings, no specialist courses or funded qualifications.

Per 2019 comprehensive inspection: Staff told us they received enough training to provide people with the care and support they needed. Staff thought the training provided focused on the needs of people living at the service. The provider monitored staff training and reminders were sent to staff when their yearly refresher training was due.