Last updated: 9 February 2026
"Staff feel valued with good training and engaging activities, but staffing shortages and weak oversight create safety risks."
The failure to ensure risks to people's safety were robustly assessed and monitored was a breach of Regulation 12 (Safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Staff told us they felt valued in their roles and felt listened to. One staff member told us, "I can approach [registered manager]. She's lovely and very approachable".
The lack of a sufficient number of deployed staff was a breach of Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Staff received training appropriate to their role when commencing at Roseleigh. Training included, infection control, food hygiene, oral health, first aid, fire safety and autism.
The lack of robust governance at the service was a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
People had individual activity plans in place which included college, going out and different groups such as cookery and art classes.
Frequent agency staff and vacancies mean poor deployment and people left without one-to-one support they need.
a number of staff vacancies which meant agency staff were frequently employed. The registered manager told us they tried to mitigate the impact of this by ensuring regular agency staff were used
Not enough staff at night and poor supervision led to incidents where people harmed each other.
We found there were insufficient staff on duty at night... incidents had occurred where a person had been harmed had happened at night
Weak oversight misses risks like poor staffing use and mental capacity checks.
these quality processes had not identified the shortfalls we did at this inspection. For example, the lack of mental capacity assessments for people
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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