Working at Roseleigh

Frequent agency staff and vacancies mean poor deployment and people left without one-to-one support they need.

a number of staff vacancies which meant agency staff were frequently employed. The registered manager told us they tried to mitigate the impact of this by ensuring regular agency staff were used

Not enough staff at night and poor supervision led to incidents where people harmed each other.

We found there were insufficient staff on duty at night... incidents had occurred where a person had been harmed had happened at night

Weak oversight misses risks like poor staffing use and mental capacity checks.

these quality processes had not identified the shortfalls we did at this inspection. For example, the lack of mental capacity assessments for people