Last updated: 9 February 2026
"Passionate hands-on leadership and strong safety practices with stable staffing, but basic activities leave some residents bored."
2020: Assured safe infection prevention, PPE use, testing, social distancing; per 2017: Good safeguarding training, risk management, accurate medicines records, learning from incidents.
Per 2017: Staff valued, teamwork and morale good; staff said 'we provide care that meets individual needs'; effective communication via handovers and meetings.
Per 2017: Sufficient numbers of suitably skilled staff to meet needs; stable care staff team; registered manager covered absences; staff responded promptly to call bells.
Per 2017: Mandatory training, refreshers, additional specific training, regular supervision and appraisals; 2020: All staff received Covid-19 training including infection control and dementia support.
Per 2017 comprehensive inspection: Registered manager passionate, hands-on, visible; staff said 'he is very easy to talk to', 'great relationship with staff', 'all staff much happier now'.
Per 2017: Mixed views on activities; comments included 'I do get bored', 'they do nothing in the lounge just sit and watch television'; some walks, outings, quizzes, garden.
Activities are basic like walks and quizzes with some residents bored, so the role is mostly routine personal care.
People using the service and their relatives had mixed views about the activities provided at the service. Comments included, "I do get bored." "They do nothing in the lounge just sit and watch television."
Staffing is adequate but manager covers absences, so shifts might get busy at times.
Staff told us and records confirmed that the registered manager covered absences due to training, annual leave and sickness.
Only standard training with some extras but no specialist courses or funded qualifications for career growth.
Staff received training and refresher courses to equip them with the skills required to meet people's needs. Staff benefited from additional training specific to the needs of people living in the home.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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