Last updated: 9 February 2026
"Approachable managers, stable long-term staff and a family-like culture, but standard training without progression and no dedicated activities coordinator hold it back."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse... regular medicines audits... managers investigated incidents.
Staff felt respected, supported and valued... 'We are a family here. I love working with the clients.'
The service had enough staff, including for one-to-one support... The best thing is that the staff have been there a long time. There aren't lots of changes of staff.
Per 2017 comprehensive inspection: ongoing programme of training which included face to face training and in house training. Staff had regular one to one meetings.
Management were visible at the service, approachable and took a genuine interest in what people, relatives, staff and health professionals had to say. Staff felt respected, supported and valued.
Per 2017 comprehensive inspection: People took part in a range of activities... trips out to local restaurants, cafes and shops... swimming and horse-riding... drama group.
Training is standard with basics and some specific needs covered, but no funded qualifications or career progression mentioned.
Per 2017 comprehensive inspection: Staff completed basic training in topics such as safeguarding... Training was provided about people's specific needs
Varied outings and hobbies like drama and swimming, but no dedicated activities coordinator or specialist therapeutic programmes.
Per 2017 comprehensive inspection: People took part in a range of activities both inside and outside of the service... swimming and horse-riding... drama group
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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