Working at Rosekeys

The provider did not always work well with people to understand and manage risks. Whilst staff generally provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them, we did note an instance during the assessment where staff did not proactively manage risk relating to a person’s health.

We noted some staff had undertaken training on National Early Warning Score (NEWS) 2 but not all staff had received the appropriate training to effectively take and record people’s stats. NEWS2 is a score calculated using people’s temperature, pulse rate, blood pressure, rate of breathing and responsiveness to assess how unwell they are and deterioration in their health.

The homes registered manager was currently on leave and was being covered by the registered manager from another nearby home as an interim measure to support people and staff with continuity and progress work on improvements at the home. The home has had a number of management changes which has impacted the delivery of the organisational vision and professional management of risks.

They also said the service provided activities to keep people physically and mentally active.