Working at Rosehill House

There were enough staff on duty to meet people's needs. The service used a dependency tool to calculate the numbers of staff they needed.

Staff received suitable training to carry out their roles. The registered manager told us they would seek further training for staff about managing people’s skin needs.

Although leaders were passionate about delivering good care and were compassionate in how they supported people and their staff, systems in place to promote the culture and values of the service required improvements.

The service employed an activities coordinator. We observed some activities taking place such as board games and one to one chat, however improvements were required to ensure people could participate in meaningful and person-centred activities.