Working at Rosehill House Residential Home

Not enough staff some days, vacancies for cooks and cleaners mean care staff do those jobs instead of resident care.

there was not always enough staff to keep people safe... shortage of domestic staff and maintenance staff meant that care staff had to undertake these tasks which took them away from supporting people

Mandatory training not up to date for all staff.

not all staff had completed refresher training in areas the provider had deemed mandatory

Medication not handled safely, no guides for pain relief and fridge temperatures unchecked for over a week.

Medicines were not managed safely... protocols to guide staff were not in place... staff had not checked the temperatures of the medication fridge and room for over a week