Last updated: 9 February 2026
"Approachable leadership and a caring team culture stand out, although specialist training gaps and basic activities need improvement."
2022 targeted IPC inspection: Assured provider using PPE effectively, accessing testing, preventing/managing outbreaks; minor cleaning addressed on inspection.
Per 2019 comprehensive inspection: The registered manager had developed a culture that was open, honest and caring. Staff said 'we are really working together as a team'.
Per 2019 comprehensive inspection: there were enough staff available to meet people's needs. 2022: measures in place to mitigate COVID-19 related staff pressures.
Per 2019 comprehensive inspection: Staff had accessed additional training to meet some, but not all people's specific needs. Recommendation for more specialist training.
Per 2019 comprehensive inspection: People and staff told us the registered manager was approachable. The registered manager led by example to ensure people received a good service.
Per 2019 comprehensive inspection: There were enough activities to meet people's needs. More activities had been arranged both within the service and the local community.
Staff numbers are enough for care but COVID staff shortages meant they needed workarounds to keep going.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training covers basics and induction but misses full specialist skills for dementia and other needs.
Per 2019 comprehensive inspection: training to meet some, but not all people's specific needs. We recommend the service finds out more about training for staff... specialist needs.
Some in-house and community activities but no coordinator or special programmes to vary the workday.
Per 2019 comprehensive inspection: There were enough activities to meet people's needs. More activities had been arranged both within the service and the local community.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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