Working at Rosegarland Residential Care Home

No activities programme or coordinator, so the role is mostly routine personal care like helping with washing, dressing and meals.

No activities, engagement or creative approaches mentioned at all.

The manager cut hours and is leaving soon with only a short handover, which hit team morale and delayed staff appraisals.

Staff told us there had been an impact on team morale and strong support since the registered manager had reduced their working hours. Some staff supervision and appraisal meetings were late.

Staffing is adequate but the check on levels does not fully include cleaning, cooking duties or recent falls.

The most recent assessment had not been fully completed as there was no evidence recent events, such as falls, had been considered. In addition, in the afternoon staff’s role included maintaining the cleanliness of the service and preparing and serving the evening meal.