Last updated: 10 February 2026
"Stable staff team with warm relationships and safe staffing levels, but no activities programme and low morale from the manager cutting hours hold it back."
Risks to people’s health, safety and welfare were assessed and reviewed regularly. Some improvements were required in relation to the management of medicines.
There was an established and consistent staff team who knew people well and had fostered warm and trusting relationships. Staff told us there had been an impact on team morale.
Safe staffing levels were in place and were regularly reviewed when numbers or people’s needs changed. The most recent assessment had not been fully completed.
Staff received face to face and online training they required to carry out their role. Staff competency assessments were slightly out of date.
Staff told us there had been an impact on team morale and strong support since the registered manager had reduced their working hours. Some staff supervision and appraisal meetings were late.
No activities, engagement or creative approaches mentioned; report describes safe staffing, risk management and routine care delivery.
No activities programme or coordinator, so the role is mostly routine personal care like helping with washing, dressing and meals.
No activities, engagement or creative approaches mentioned at all.
The manager cut hours and is leaving soon with only a short handover, which hit team morale and delayed staff appraisals.
Staff told us there had been an impact on team morale and strong support since the registered manager had reduced their working hours. Some staff supervision and appraisal meetings were late.
Staffing is adequate but the check on levels does not fully include cleaning, cooking duties or recent falls.
The most recent assessment had not been fully completed as there was no evidence recent events, such as falls, had been considered. In addition, in the afternoon staff’s role included maintaining the cleanliness of the service and preparing and serving the evening meal.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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