Last updated: 9 February 2026
"Staff feel supported by an approachable manager with positive culture and excellent infection control, but staffing shortages and basic training hold it back."
2020 infection control inspection: 'We were assured that this service met good infection prevention and control guidelines'; detailed Covid-19 risk assessments, effective PPE use.
Per 2017 comprehensive inspection: Staff feel supported by manager, positive interactions, open communication via staff meetings, people said 'staff are very civil and you can have a laugh with them'.
Per 2017 comprehensive inspection: 'Sufficient numbers of suitably trained staff' but mixed relative feedback including 'There is never enough staff, but they do remarkably well'.
Per 2017 comprehensive inspection: Induction and refresher training in place, regular supervisions and appraisals, staff keen to learn from health professionals.
Per 2017 comprehensive inspection: Registered manager in post, 'open door policy', approachable, staff said 'The manager is very supportive and I have learnt from them'.
Per 2017 comprehensive inspection: Dedicated activities co-ordinator providing personalised memory books, games, outings to cinema and meals.
Staffing is adequate but some relatives feel there are not always enough staff on duty.
One we spoke with said, 'There is never enough staff, but they do remarkably well.'
Training covers induction, refreshers and supervisions but no specialist courses or funded qualifications.
Records showed that staff had received induction training before they provided people with person centred care and on-going refresher training to keep their knowledge and skills up to date. Staff were supported with regular supervisions and appraisals.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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