Working at Rosedale House

No permanent manager in post and the current one covers too many homes with vacant deputy and senior roles, so oversight and quality checks slip.

At the time of our inspection there was not a registered manager in post. The manager currently covered 4 homes. There were vacancies for a deputy manager and senior carers to support them.

Training records are incomplete and some staff miss updates on key topics like safeguarding.

there appeared to be a lack of oversight of training with some staff not up to date with all that was required. The training matrix and supporting training information did not record all staff had received safeguarding training.

Gaps in reporting incidents and outdated risk plans make safety processes unreliable at times.

We identified an incident which had not been reported to the Local Authority and another incident reported to the Local Authority but not notified to CQC. People's risk management plans were not always up to date and complete.