Last updated: 10 February 2026
"Effective leadership and a happy team delivering person-centred care, although managers and staff sometimes cover leave leading to busyness."
Staff understood their responsibility to protect people from avoidable harm and abuse. Staff confirmed they had received safeguarding training. Medicines were stored and administered safely.
Staff were enthusiastic and happy in their work. Staff described working together as a team, they provided person-centred care and helped people to achieve their potential.
Staff and relatives told us they felt the home had enough staff to keep people safe. 'The staffing levels are good here. We have time to spend with people doing nice things'.
Per 2020 comprehensive inspection: Staff spoke positively about the dementia care training, and implementation of the 'Butterfly model,' a person centred approach to care that focuses on people's feelings.
The registered manager demonstrated effective leadership skills within their role. Their knowledge and commitment to the home, the people in their care and all staff members was without doubt of a high standard. Staff said the registered manager led by example.
One area of the home was named Memphis after him. The home had a new American dining area where people sat and ate if they wished. One dining area had a hotel theme. Per 2020: Areas of the home were themed and named, entertainers visited, seasonal trips out, schoolchildren visits.
Staffing is good with time for nice things with residents, but managers and existing staff cover leave and sickness so it might get busy sometimes.
existing staff covered annual leave and sickness. The registered manager and deputy also helped to cover any shortfalls and had a hands-on approach to care.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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