Last updated: 10 February 2026
"Staff feel supported by management and happy at work, but no permanent manager, inconsistent staffing and overdue training hold it back."
The provider's processes for managing incidents and safeguarding concerns were not robust.
Staff spoke positively about the support they received from the management team and told us they were happy working in the service.
We received mixed feedback from people and relatives about staffing levels in the service. Comments included, 'There's not always enough staff', 'There's lots of changes in staff. They are not regular'
The provider's training matrix evidenced a number of staff had training which was overdue or incomplete.
At the time of our inspection there was not a registered manager in post. However, a new manager had recently been appointed.
We received some mixed feedback from people about the quality and range of leisure activities provided in the service. Comments included, 'There's not a lot. I'd like to do gardening', 'I'm not aware of any activities.'
No permanent manager in post, so leadership oversight is weak.
At the time of our inspection there was not a registered manager in post.
Not enough staff at times with lots of changes in staff, so shifts feel stretched.
Comments included, 'There's not always enough staff', 'There's lots of changes in staff. They are not regular'
Staff training is overdue for some and supervisions are not regular.
The provider's training matrix evidenced a number of staff had training which was overdue or incomplete.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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