Last updated: 10 February 2026
"Hands-on leadership and strong safety practices support staff and residents well, although minimum staffing and unstructured activities hold it back."
People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. Medicines were managed safely and effectively. People were protected from the risk of abuse and harm.
Staff told us they felt supported by management when they had sought advice and had seen them taken positive action to mitigate risks to people and staff. Staff told us they have confidence in raising concerns with management.
The numbers and skills of staff matched the needs of people using the service. The registered manager maintained staffing levels that were required to meet people's needs. Minimum staffing levels were maintained whilst ensuring staff received break periods.
There were effective systems in place to ensure staff had undertaken appropriate training to meet people's needs. Staff training was regularly reviewed to ensure it was up to date. Where emerging health needs were identified with people, staff undertook additional training.
The registered manager worked directly with people and led by example. Staff told us the registered manager took an active and daily interest in the people.
Management and staff put people's needs and wishes at the heart of everything they did. The staff knew peoples likes and dislikes and provided them with appropriate choices of activities and foods. We saw people appeared happy, humming to themselves and singing as they coloured in books. Additional risks assessments had been conducted for people accessing the communal gardens and landscaping had been scheduled to promote outside activities such as gardening and poultry care.
Staffing is adequate to meet needs but described as minimum levels, so shifts might feel busy sometimes.
Minimum staffing levels were maintained whilst ensuring staff received break periods.
Activities include colouring, gardening and poultry care but no dedicated coordinator or structured variety programme mentioned.
We saw people appeared happy, humming to themselves and singing as they coloured in books. landscaping had been scheduled to promote outside activities such as gardening and poultry care.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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