Last updated: 9 February 2026
"Strong safety and visible management with regular training, although no staff evenings and overnight plus unstructured activities are concerns."
Staff had a clear understanding of how to identify concerns and the procedures to follow to safeguard people. People received their medicines when they needed them and there were methodical, robust procedures.
Staff said they enjoyed their work with the people and the care provided here would be good enough for themselves or their relatives. The provider told us they promoted a family model of support.
Staffing levels were supportive of people's needs whilst promoting their independence. The service did not have staff present during the evening and overnight, although there was a responsive on-call system.
Staff training was regularly completed and updated... Areas of training included mental health awareness, diabetes and dementia. Supervision meetings were regularly in place.
The registered person was very visible in the service and communication was open, honest and transparent. Staff fully understood their roles and responsibilities.
People enjoyed activities meaningful to them. Staff promoted people's interests within the daily routine. For example, coach trips, café visits, pet cat, growing vegetables.
Staff are not present evenings and overnight, only on call, and one relative had to call an ambulance at night for their family member.
"I'm concerned that staff are only there until 3.00pm. [My family member] has phoned me twice at night when they have been ill and I have had to ring the ambulance".
No activities coordinator or structured programmes, so the role mostly supports residents' own hobbies like cafe visits, growing veg and pet care alongside routine tasks.
Staff we spoke with said they promoted people's interests within the daily routine. For example, they showed us a leaflet... coach trips... visited a local café and another person was being supported in caring for their pet cat.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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