Working at Rosebank Lodge

The provider had a proactive and positive culture of safety, based on openness and honesty... The services medicines systems were now well-organised and safely managed... Systems were now in place to ensure risks to people were routinely assessed, monitored and reviewed.

Managers and staff had a shared vision and culture based on listening, learning and trust. Staff were valued by the managers who helped them develop in their roles and supported them with their wellbeing.

Staffing levels matched the staff duty rota on the day of our site visit... There service had no staff vacancies at the time of this assessment.

Staff were now suitably trained and supervised... all staff had now received up to date training in learning disability and autism awareness, moving and handling, the safe management of medicines, and safeguarding adults... staff now received regular formal supervision meetings.

The provider had recruited a new permanent management team which included a suitably skilled, knowledgeable and experienced service manager, deputy and head of area manager. These managers were visible in the care home and had brought some much-needed stability to the service.