Working at Rosebank Care Home

Staff training is not up to date and regular check-ins with managers are missing.

The registered manager failed to ensure staff supervisions and mandatory training were up to date.

Locked people's bedroom doors from outside without less restrictive options and mental capacity checks not always strong.

The doors to peoples’ bedrooms were continuously locked from the outside to prevent a number of people with symptoms of dementia from wandering... the process had not always been robust.

Managers' audits and oversight missed problems like training gaps and locked bedroom doors.

The provider carried out regular audits... however their audits failed to identify shortfalls in relation to restricting peoples’ access to their bedrooms... The registered manager failed to ensure staff supervisions and mandatory training were up to date.