Working at Rosebank

Policies and practices helped protect people from the risk of abuse and harm. Staff were able to describe what action to take to safe people if necessary. Lessons were learned from safety incidents and shared with staff to help improve practice.

People told us there was always enough staff... We observed the right amount of suitably skilled and experienced staff on duty. Many of the staff working at the service had been there since its beginning.

Staff told us they received the training and support they needed for their roles, and received any specialised training to help meet people's specific needs. Staff told us they had daily handovers, regular meetings and supervisions.