Working at Roseacres

Managers quality checks are weak and did not spot risks or fix known issues like crowded lounges in time

Quality assurance systems were not robust enough to identify the issues we found around risk management... At the last inspection, we found the lounge areas were busy and crowded... no improvements had been made

Sometimes not enough staff so care staff have to rush and it affects mealtimes and activities

we witnessed a shortage of staff which impacted on people's mealtimes and activities. We also observed staff rushing when attending to people's needs

Risk assessments often miss details or are not done for some health problems like diabetes or infections, so unclear how to keep people safe

One person who had diabetes did not have a risk assessment... No risk assessment was in place for another person who had recurrent urinary tract infections... lack of clear and detailed guidance available to staff