Working at Rose Lodge

The provider was in breach of the legal regulations related to infection control, medicines management... Systems and processes for the prevention and control of infection were ineffective. Medicines were not managed safely.

People and relatives told us the home was often short staffed. A person told us, “They are a bit short staffed.” A relative said, “They are always short staffed.” Feedback from staff... “we never have enough staff, the floors go short on a regular basis.”

Staff completed a range of mandatory training which did not include, oral health and end of life care. Records showed staff did not always receive condition-specific training, such as for diabetes and Parkinson's disease.

The provider was in breach of the legal regulation relating to good governance. Although quality audits and checks were in place, they did not identify or address issues such as infection control, medicines management