Last updated: 9 February 2026
"A family-like culture with amazing staff support, excellent training and innovative activities, although no permanent manager was in place during inspection."
Peoples' medicines were managed and administered safely by trained staff... Safeguarding systems and practice protected people... Staff were knowledgeable about how to identify and respond to safeguarding concerns
Staff said they were well supported... Comments included, 'This is a good place to work. I love it here.' and 'I love my job... The support is amazing and I couldn't imagine working anywhere else.'
There were sufficient staff to meet people's care needs. Since the last inspection the provider had increased staffing levels to better meet people's physical, emotional and social needs. Staff said there were enough staff on duty
Staff had undertaken 'Immersive dementia training'... All care staff had been enrolled on an eight month 'Butterfly Household Model of Care' training course... Supervision and appraisal of staff was effective
The provider led a culture that ensured models of best practice were followed... Staff told us, 'This place has got just better and better. It's a home, not just a work place. It feels like a family.' and 'I enjoy coming to work every day. The support is amazing'
There was an exceptional 'Active Living Programme'... A Rose Lodge choir had been formed... Regular skittle games... Exmouth in Bloom festival; art sessions... pampering sessions and hand massages
No permanent manager in place during inspection, with deputy and owner covering instead.
The registered manager had left the service shortly before the inspection. A new manager had been appointed and was due to start in post in February 2019.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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