Last updated: 10 February 2026
"Staff feel supported by an approachable manager and benefit from excellent training, although leadership is not fully stable yet as the manager is still registering and there's some agency use."
People’s medicines were managed safely... Effective systems were in place to ensure people were kept safe and protected from abuse... We reviewed the monthly analysis of accidents and incidents... thorough considering themes... lessons learned.
Staff told us they now felt supported and empowered... Staff spoke positively about how they could play a part in driving forward improvements... Staff appreciation and recognition schemes have been implemented.
Staff felt there were enough staff to meet people’s needs without rushing. On occasions, when agency staff were used, the agency staff did not work alone and were paired with an experienced staff member.
The staff training matrix showed a significant improvement in compliance, with the majority of staff having achieved 100% compliance. The home has provided bespoke training... Staff survey results... showed 100% positive feedback on the training.
Staff we spoke with, at all levels, were unanimous in their praise of the manager and the improvements they had made. They described the manager as supportive and approachable... 100% of staff felt supported in their role.
We saw people enjoying a variety of activities, some on a 1:1 basis... painting... games with balloons, singing and playing musical instruments... The manager said they had invested in building an activities team who were trained.
The manager is still in the process of registering, so leadership is not fully stable yet.
The manager in post was in the process of registering with the CQC as the manager for this care home.
Staffing is adequate with enough staff most of the time, but there is some agency use and one relative wanted more staff.
All of the people and relatives we spoke with, apart from one, said there were enough staff... On occasions, when agency staff were used... One relative said they would like more staff.
Activities are regular with a coordinator and variety like painting and singing, but no specialist programmes or innovative approaches.
We observed... painting. The atmosphere was calm... Other activities... games with balloons, singing... no mention of named specialist programmes.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp