Working at Rose House
25 Railway Street, Gillingham, ME7 1XH
Operated by Eleanor Nursing and Social Care Limited
18 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Supportive management and positive team culture where staff feel valued, but staff shortages and gaps in specialist training hold it back."
Safety & Risk
6/10
✓
Medicines were managed safely and in line with best practice. Staff understood safeguarding procedures and acted promptly when concerns arose. Minor issues were being addressed.
Staff Culture
7/10
✓
Staff reported feeling valued and supported by the management team. One staff member said, “[The registered manager] has an open-door policy. They are good and welcoming.” Staff described a positive team culture
Staffing Levels
4/10
!
Staffing arrangements did not always support safe and person-centred care. People said they would like to go out more but could not due to staff shortages. Night staffing was limited, with only 1 staff member trained in medicines administration.
Training & Dev
4/10
!
gaps in specialist training around learning disabilities and autism were found. For example, staff had limited knowledge on autism specific strategies and how to reduce people’s anxiety. Further bespoke training was needed.
Management
7/10
✓
The registered manager demonstrated compassion and knowledge, and staff felt supported and empowered. Staff spoke positively about the registered manager’s support, describing them as “professional and approachable”
Programmes
5/10
!
People were supported to go swimming, attend religious services, and participate in activities like Zumba and museum visits. Some people expressed a desire for more outings and activities
Points to consider
Staffing levels are sometimes too low, which limits outings and extra support for residents.
One person said, “I would like to go to the beach, but we do not have the staff.” Night staffing was limited, with only 1 staff member trained in medicines administration.
Training covers basics but lacks specialist courses on autism and learning disabilities.
gaps in specialist training around learning disabilities and autism were found. For example, staff had limited knowledge on autism specific strategies and how to reduce people’s anxiety.
Activities are regular but basic like Zumba, trips and cultural events with no dedicated coordinator or special programmes.
People were supported to go swimming, attend religious services, and participate in activities like Zumba and museum visits. Some people expressed a desire for more outings and activities
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews