Last updated: 10 February 2026
"Approachable leaders foster a supportive culture and good training, but staffing lacks stability and activities miss dedicated programmes."
Staff anticipated and managed risk in a person-centred way, there was a culture of positive risk taking... incidents... reviewed... learning... taken forward.
Staff felt respected, supported and valued. They felt able to raise concerns without fear of retribution... transparent, open and honest culture.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Managers ensured that staff had relevant training, regular supervision and appraisal... including learning disability, autism, mental health needs...
Leaders... were visible and approachable for people and staff. 'I love her, I think she is amazing so approachable and supportive...'
People had access to a range of meaningful activities... visit the pub and go shopping... went out for walks and one person went out on a train journey.
Staffing is adequate with enough skilled workers, but no info on low staff turnover or no agency use to make workloads always relaxed.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Varied outings like walks, shopping and train trips keep things interesting, but no activities coordinator or special programmes for more creativity.
People chose the activities... pub and go shopping... walks and... train journey... 'We go for walks, read books, sing or go out for a drive'.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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